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  • Terms of Service

    Welcome to SORVÉLIE Jewelry. These Terms of Service govern all purchases made through our website. By placing an order, you agree to these terms, without affecting your statutory consumer rights.

    1. Company Information

    Store Name: SORVÉLIE Jewelry
    Legal Business Name: PS Ecom Ventures
    Website: https://www.sorvelie-jewelry.com
    Customer Support: support@sorvelie-jewelry.com

    2. Products and Pricing

    We aim to provide accurate product descriptions, photographs, and pricing. Colors and finishes may vary slightly due to lighting and screen settings.

    Prices are displayed in the currency selected at checkout. Any applicable taxes and additional charges will be disclosed before purchase.

    We reserve the right to update prices and product availability for future orders.

    3. Orders and Payments

    Orders are subject to acceptance and product availability. Once an order is placed, customers receive an electronic confirmation.

    Payments are securely processed through the payment methods available at checkout.

    If an order cannot be fulfilled, we will contact the customer and provide an appropriate solution.

    4. Shipping and Delivery

    We offer free standard worldwide shipping.

    Estimated delivery times:

    • Processing: 1–3 business days.

    • Shipping: 5–14 business days.

    Delivery times may vary due to customs, carriers, or circumstances beyond our control.

    Mandatory consumer rights regarding delayed or failed deliveries remain unaffected.

    For further information, please review our Shipping Policy.

    5. Returns and Refunds

    We offer a 30-day return policy subject to our Return & Refund Policy.

    EU consumers generally have a statutory 14-day right of withdrawal for eligible online purchases.

    To request a return, contact support@sorvelie-jewelry.com.

    Customers may be responsible for direct return shipping costs where legally permitted and properly disclosed.

    Refunds will be processed according to our Return & Refund Policy and applicable consumer protection laws.

    6. Exceptions to Returns

    Certain products, including qualifying personalized jewelry, may be excluded from statutory withdrawal rights where permitted by law.

    These exceptions do not affect statutory rights relating to defective or non-conforming products.

    7. Product Warranty

    Our products are covered by applicable statutory consumer guarantees.

    Eligible jewelry may also be covered by our Lifetime Color Warranty, subject to its separate terms.

    Commercial warranties do not replace or restrict mandatory legal rights.

    For warranty assistance, contact support@sorvelie-jewelry.com.

    8. Customer Responsibilities

    Customers must provide accurate billing, shipping, and contact information.

    We are not responsible for delivery problems caused solely by incorrect information provided by customers, except where applicable law requires otherwise.

    Customers must use our website lawfully and must not interfere with its security or operation.

    9. Intellectual Property

    All website content, including text, photographs, logos, designs, and branding, belongs to SORVÉLIE Jewelry, PS Ecom Ventures, or the relevant rights holders.

    Unauthorized commercial reproduction or distribution is prohibited unless permitted by law or authorized by the rights holder.

    10. Privacy and Data Protection

    We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR where applicable.

    Please review our Privacy Policy for further details.

    11. Complaints and Customer Support

    If you experience any issues with your order, please contact us at support@sorvelie-jewelry.com.

    Include your order number and a description of the issue.

    We aim to respond promptly and resolve complaints fairly in accordance with applicable law.

    12. Liability

    Nothing in these terms excludes or limits liability that cannot legally be excluded or restricted.

    Mandatory consumer rights remain fully applicable.

    13. Applicable Law and Disputes

    These terms are governed by applicable law, without depriving consumers of mandatory protections available in their country of habitual residence.

    We encourage customers to contact us first to resolve disputes amicably.

    Consumers retain access to competent courts and applicable consumer dispute resolution procedures.

    14. Changes to These Terms

    We may update these Terms of Service to reflect changes in our business, services, or legal requirements.

    Updated terms will be published on our website and will not unlawfully alter existing contracts.

    15. Contact Information

    For questions about these terms, orders, returns, or warranties, please contact:

    SORVÉLIE Jewelry

    Email: support@sorvelie-jewelry.com
    Website: https://www.sorvelie-jewelry.com

    Timeless Elegance, Effortlessly Yours.